Our return service is built on the principle of transparency and convenience, so every customer can shop with full confidence. We provide reasonable return support for all orders placed through official channels.
Items eligible for return must remain in original, unused condition with complete packaging, tags and accessories. You may submit your request within a reasonable timeframe after delivery. Items that have been used, washed, altered or damaged after delivery do not qualify for return.
To submit a return request, simply contact our customer service team with your order number and a brief return reason. We will review your application as soon as possible and provide you with official return instructions after approval. Please do not ship the item back before you receive formal confirmation.
When preparing the return shipment, pack the item securely together with all original contents. A trackable shipping method is recommended for easier delivery tracking. You may keep the shipping receipt for your own records until the whole process is finished.
After the item arrives, we will perform a standard quality inspection to confirm the item condition. Once the inspection is passed, we will finalize your chosen resolution. Refunds are issued to the original payment method, and exchanges for different variants of the same item are subject to stock availability.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.